Blockchain goes mainstream

Blockchain goes mainstream

Blockchain adoption statistics show that currently half a per cent of the human population is using blockchain technology, equating to around 40 million people. According to even the most conservative estimates however this number is expected to quadruple in five years, and in 10 years, 80 per cent of the population will be involved with the blockchain technology in some form. Read more

Live chat: the double edged sword

Live chat: the double edged sword

Research shows that live chat now has the highest satisfaction levels for any customer service channel at 73 per cent compared to 61 per cent for email and 44 per cent for voice calls. Read more

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