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Company & Role Overview

 
We are part of a modern marketing services network, with a leadership team that collectively brings together Brand, Experience, Communications, Data Analytics and Technology thinkers and doers who specialise in implementing contemporary, 1:1 communications solutions that build real business benefit. We believe that unlocking modern data and digital technologies to realise the potential in customer centric businesses shouldn’t be difficult.

The role will be working within Alchemetrics, our marketing technology service business through which we have been building best-in-class martech solutions for over 20 years.  As a multi-award winning team, you will have the opportunity to work with an amazing team who have a clear focus on underpinning modern marketing tech and engagement with an outstanding service delivery ethos.
 

Role Requirements

 

  • Ownership of a group of client accounts to whom you provide great ‘front of house’ service as their primary contact
  • Work alongside the Client Services Support team to run campaign and project activity and help your clients to optimise the use of the Customer Data Platform
  • Build a strong relationship with your clients and immerse yourself in their plans
  • Identify and deliver change to clients that add value and ensures that you are a trusted, go-to person for great ideas and advice
  • Maintain commercial control of your accounts, including client plans, accurate invoicing, contracts and SLAs
  • Understand and help define new client requirements briefs
  • Work to a clear structure with clients to optimise our service delivery, including change management, planning, status updates and client meetings
  • Maintain a great knowledge of the marketing industry, data-driven marketing technology and best practices, and share this with clients
  • Understand and be able to support your clients on compliance

 

Skills

 

  • Communication – you love talking to clients and are articulate in written and verbal comms, including briefings, presentations and meetings
  • Decision-making – you are comfortable making decisions and take accountability for the delivery of value to clients and Alchemetrics
  • Excellent facilitation skills – you are able to make things happen and co-ordinate activity across clients, whilst keeping your colleagues informed
  • Story-telling – you talk about outcomes and results with clients, not just the technical process
  • Attention to detail – maintain great quality to clients across each aspect of delivery and service
  • Excellent negotiation and value-sale skills, including forecasting
  • Comfortable operating in a technical environment – understanding and translating
  • Analytics and Audience-profiling techniques – you have a good appreciation of these which you can utilise in your work with clients
  • Completer-Finisher and output focused

 

Experience

 

  • Experience working with a variety of sectors, for example hospitality, retail and publishing
  • Excellent understanding of modern database, direct and digital marketing best practices and solutions
  • Experience working with modern martech platforms
  • Experience working with customer data
  • Established account management experience

 

Ideal

 

  • Previous experience working with marketing automation tools such as FastStats and Selligent
  • Previous experience working within a martech business
  • Relevant degree and/or marketing qualifications

If you are interested, please email me at jobs@alchemetrics.co.uk

 

Emma Thwaites

Emma Thwaites

Client Services Director, Alchemetrics
 
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